EMS Continuity Mail
When your office's primary email system is unavailable, EMS Continuity Mail enables you to send and receive email, view and search your contacts and calendar, and send/receive file attachments via MessageOne’s secure Web interface. Attorneys will see 60 days of past email, plus all new email; non-attorneys will see only new email.
EMS Continuity Mail is not intended to be a fully-integrated replacement for Outlook.
If EMS is active and the Continuity Agent is already installed on your Blackberry, you can send and receive email normally with your device. To check if the Continuity Agent is on your device, the following icon may be found either directly on your main screen or by clicking the
Applications button
and scrolling to locate it:
Image: EMS Continuity Agent icon on your BlackBerry
For some BlackBerry users, the EMS Continuity Agent may be found in your
Downloads folder
.
Users in offices that do not use the Continuity Agent may consult the appropriate Part II-Setting up your [Carrier Name] Blackberry Quick Card, which is available on the Firm Intranet.
Logging into EMS Continuity Mail
From your browser, go to
http://dr.whitecase.com. The EMS-Message One login screen displays.
If a Security Alert prompt displays, click Yes to proceed.
Step 1: Enter your email address in the Username field.
Step 2: Enter your network password in the Password field.
Step 3: Click Login. You are now logged into the EMS system.
A prompt, "The EMS for White & Case, LLP is active" displays.
Step 4: To view your email, click CHECK E-MAIL or Access your e-mail. The EMS Continuity Mail window displays.
Viewing Email
Click the Inbox folder. Your email displays.
The following items are arranged across the top of the screen:
• Inbox – displays email in the Inbox.
• Search Current Mail – allows you to search for current email within EMS.
• Options – Allows you to customize your settings.
• Exit – exits you from EMS Continuity Mail.
• Log out – logs you out of EMS.
The following options are arranged across the top of the Inbox:
• Refresh – refreshes the display.
• Search – allows you to search the Inbox.
• Select – allows you to select email according to specified criteria.
• Mark As – allows you to mark email according to specified criteria (for example "read" or "unread").
• Move – allows you to move the selected email to the Drafts, Sent, or Trash folder.
• Copy – allows you to store a copy of a selected email in a specified folder.
• Delete – deletes the selected email.
• Delete All – deletes all email in the folder.
• Forward – forwards the email to another recipient.
• View – allows you to view multiple email in a single scrolled view. Click Back to Inbox to restore the default view.
Under the Mail folder, the following subfolders are displayed:
• Inbox – displays incoming email.
• Drafts – stores draft email.
• Sent – stores sent items.
• Trash – stores deleted items.
• Search Current Mail – allows you to search for current email within EMS.
Click the desired folder, as needed.
• Attorney’s folder list example:
• Non-attorney’s folder list example:
Attorneys will see 60 days' worth of historical email displayed in two additional folders: one folder will display underneath the Inbox and another folder will display underneath the Sent folder. Non-attorneys will not have these additional folders.
Sending a New Email
Step 1: Click New Message. The New Message dialog box displays.
Step 2: Click To. The Address Book dialog box displays.
Step 3: Either scroll through the list, or enter the recipient’s name in the Find field and click Search. The found name displays.
Step 4: After selecting the desired name, click To, Cc,or Bcc, as desired.
Step 5: Click OK. The New Message window re-displays.
Step 6: Enter a Subject and write the message.
To add an attachment, click Browse (in the Attachments area) and double-click the file to be attached.
Step 7: Click Send Message.
Cancel Message cancels the email. Save Draft stores an unsent email in the Drafts folder. Check Spelling runs a spell check on the message. Request a Read Receipt asks the recipient for a read receipt. Special Characters brings up a limited library of special characters that can be copied and pasted into the email. Switch to HTML composition allows for an HTML email to be composed. This toggles back to Switch to plain text composition. The Priority drop-down allows you to mark an email as High, Low, or Normal (default).
Viewing Contacts
All contacts, even if they are stored in separate folders in Outlook, display in My Contacts.
Step 1: Click the + sign in front of the Contacts folder. The Contacts folder expands to display the My Contacts subfolder.
Step 2: Select the My Contacts folder. The My Contacts subfolder displays.
If a list is too long to display, it will be truncated.
Step 3: The following items display across the top of the Contacts list.
• Browse – allows you to view and search for a contact. You can also click the first letter of the contact's first name to sort the list.
• Search – Allows you to search for a contact. See Searching for Contacts below.
• Import/Export – allows you to export the Contacts folder.
• Options – allows you to adjust customize your settings.
• Exit – exits you from EMS Continuity Mail.
• Log out – logs you out of EMS.
Searching For Contacts
Step 1: Click the Contacts folder. The Contacts folder displays.
Step 2: Click Search. The Search Contacts dialog box displays.
Step 3: Select My Contacts from the From drop-down list, and Name from the Find drop-down list.
Step 4: Enter the contact name in the Matching field and click Search. The contact displays.
You can also search by email address by selecting Email from the Find drop-down list. Clicking Advanced brings up a dialog box with additional search fields.
Viewing the Calendar
Click the Calendar folder. The Calendar displays.
The Calendar features the following views: Day, Work Week, Week, Month, Year, along with the following options:
• Today – displays today’s date.
• Goto – displays a pop-up calendar. Click the desired date.
• Search – opens a Basic Search dialog box, allowing you to search for an appointment by its title or description. Includes an Advanced Search link that opens a dialog box with additional search criteria.
• Print – prints out the selected calendar view.
• Options – allows you to adjust customize your settings.
• Exit – exits you from EMS Continuity Mail.
• Log out – logs you out of EMS.
