Live Support
Remote Access Live Support offers White & Case partners, associates, and employees immediate assistance with remote working problems and direct information about system resources.
For Urgent Issues
Use this option to resolve urgent and business-critical issues by contacting a Service Desk analyst. You may request a TeamViewer QuickSupport session at any time, from any location, and even from any computer - you only need an Internet connection.
Step 1: Contact the GTS Service Desk via telephone or email.
Step 2: Start a QuickSupport session* by clicking the appropriate icon below.
You may run the executable directly (click Run in the subsequent two dialogs) or save it locally to your Desktop and run it whenever you need it.
* Mac users: QuickSupport requires Mozilla Firefox.
Step 3: When prompted, communicate the ID and Password displayed in your QuickSupport viewer to the Service Desk analyst and tell them what type of support you need (e.g. remote support, file transfer, etc).
For security reasons, the password is reset for each new support session.
For Non-Urgent Issues
If you have an issue that does not require immediate assistance, please contact the GTS Service Desk via telephone or email.
