Installing the Citrix Client

To ensure support for your Web browser and offer the best performance on your home PC, you should install the Citrix client that is available for either Windows or Mac PCs.

 If you are accessing Citrix via Internet Explorer, before running Citrix the first time, add the following sites to your Trusted sites list.

Step 1: In Internet Explorer, click the Tools button, and then click Internet Options.

Step 2: Click the Security tab, and then click the Trusted sites security zone.

Step 4: Type the Internet address (URL) for the web site that you want to add to this zone, and then click Add.

Step 5: Repeat step 4 for each site you want to add to the zone.

Step 6: When you are finished adding sites, click Close, and then click OK.

Step 7: Close and restart Internet Explorer to ensure they take effect. The trust settings enable Citrix client detection in IE to function properly and to ensure you can launch applications.

You may access Citrix for your region as described in Accessing Citrix. If your PC or device does not have a Citrix client installed, you will first see the following screen:

Choose your operating system to proceed with client-specific instructions:

Step 1: Access Citrix for your region as described in Accessing Citrix. The Citrix XenApp - Upgrade screen displays.

 The client update is several MBs and may take a few minutes to fully install. If you have a slow Internet connection and wish to upgrade at another time, click Upgrade Later.

Be advised that not installing the new client may limit the functionality in your current browser.

Step 2: Click the I agree with the Citrix license agreement check box and click Install. The Upgrade in Progress screen displays along with a prompt to run or save the installation file.

Step 4: Click Run. Any older Citrix clients (if present) are removed and the new client is installed. A confirmation dialog is displayed when the installation is complete.

Step 1: Access Citrix for your region as described in Accessing Citrix. The Citrix XenApp - Upgrade screen displays.

 The client update is several MBs and may take a few minutes to fully install. If you have a slow Internet connection and wish to upgrade at another time, click Upgrade later.

Be advised that not installing the new client may limit the functionality in your current browser.

Step 2: Click the I agree with the Citrix license agreement check box and click Install.

Step 3: When the download is complete, start the installation package:

Step 5: Click OK. Any older Citrix clients (if present) are removed and the new client is installed. A confirmation dialog is displayed when the installation is complete:

Step 6: Click Close and restart your browser and log on to Citrix.